Shipping & Return Policy

At Petra Vita, we want every customer to enjoy a smooth and reliable shopping experience.
This Shipping & Return Policy explains how orders are processed, delivered, and handled in case you need assistance after receiving your products.

By placing an order on our website, you agree to the terms outlined below.

Order Processing

  • Orders are typically processed within a reasonable timeframe after confirmation of payment.
  • Processing time may vary based on product availability or order volume.
  • Once your order has been processed, you will receive a confirmation email with details about your purchase.

 

If there are any delays or issues with your order, our team will contact you using the email or phone number provided during checkout.

Shipping

  • Delivery times depend on your location and chosen shipping method.
  • We work with trusted courier partners to ensure safe and timely delivery.
  • You will receive tracking information (if available) once your order has been shipped.
  • Shipping fees, if applicable, will be displayed during checkout before confirming your order.

 

Please ensure that your delivery address and contact details are accurate to avoid any delays in shipping.

Delivery Timeframes

While we aim to deliver all orders promptly, actual delivery times may vary due to factors beyond our control, such as:

  • Courier schedules and public holidays
  • Weather conditions or logistical issues
  • Regional or international restrictions

 

Our team is always available to assist if you experience any unexpected delay with your order.

Receiving Your Order

Please inspect your package upon delivery. If any product appears damaged or incorrect, notify our support team as soon as possible with your order number and photos of the item.
We will review your case and guide you on the next steps.

Returns and Exchanges

We want you to be satisfied with your purchase. If there’s an issue with your order, please contact us for assistance.
Our team will review each request individually and provide a fair solution based on the condition of the product and the nature of the issue.

To help us process your request efficiently, please:

  • Contact us within a reasonable timeframe after receiving your order.
  • Provide your order number, product details, and a brief explanation of the issue.
  • Ensure that the product is unused and in its original packaging (if applicable).

 

Please note: For hygiene and safety reasons, certain personal care items may not be eligible for return once opened or used.

Refunds

Approved refunds will be processed using the original payment method.
Refunds may take a few business days to reflect, depending on your payment provider or bank policies.
You will be notified once your refund has been successfully initiated.

Contact Us

If you have any questions about your order, shipping, or returns, please reach out to our customer support team. We’re here to help.

Email: ivic.petra@gmail.com
Contact Form: Available on our Contact Us page